Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for high-performance gear?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their equipment faster for an upcoming race.

What is the return policy for used sports equipment?

We offer a 30-day return policy for items in new, unused condition with original packaging. For hygiene and safety reasons, used protective gear and apparel cannot be returned unless there is a manufacturing defect.

How do I determine the correct size for my apparel?

Each product page features a detailed sizing chart. We recommend measuring yourself while wearing any under-layers you plan to use during activity to ensure a precise, aerodynamic fit.

Do you offer a warranty on professional-grade components?

Yes, all Race Face components come with a limited one-year warranty against manufacturing defects. This does not cover damage resulting from crashes, improper installation, or normal wear and tear.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger equipment purchases.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or phone.